Returns, Refunds and Withdrawal Policy

Last updated: 27/08/2026

This policy applies to purchases made from:

Seller: Kacper Wlodek / GhostGaragePL
Trading name: GhostGaragepl
Email: ghostgarage04@gmail.com

Nothing in this policy limits any mandatory consumer rights available under Polish or European Union law.

1. Physical products — 14-day right of withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase of a physical product within 14 calendar days, without giving a reason.

The withdrawal period begins on the day you, or a person nominated by you other than the courier, receives the product.

To exercise this right, you must send a clear statement of withdrawal to [EMAIL ADDRESS] before the 14-day period expires. You may use the withdrawal form provided at the end of this policy, but this is not required.

After notifying us, you must return the product within a further 14 calendar days to:

Kacper Wlodek
Contact For Adress

Please do not return any product without first contacting us.

2. Return shipping costs

When returning a physical product because you have changed your mind or exercised your statutory right of withdrawal, you are responsible for the direct cost of return shipping.

We recommend using a tracked shipping service and retaining proof of postage. You are responsible for ensuring that the product is adequately packaged for its return.

If the product is faulty, damaged, not as described, or we supplied the wrong product, we will cover the reasonable cost of returning it in accordance with applicable consumer law.

3. Condition of returned products

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functionality, in the same way that you could inspect it in a physical shop.

You may be responsible for any reduction in the product’s value caused by handling beyond what is reasonably necessary for this inspection. This amount may be deducted from your refund where permitted by law.

Please return the product with any supplied accessories, components and documentation.

4. Refunds for physical products

If you validly withdraw from your purchase, we will refund:

• the price paid for the returned product; and

• the cost of our least expensive standard delivery method offered at checkout.

Any additional amount paid for express, priority or another more expensive delivery option will not be refunded.

The refund will be issued without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the returned product or until you provide evidence that it has been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless another method is expressly agreed.

5. Digital products and downloads

Digital products may include source code, software files, STL files, wiring diagrams, instructions, documentation and other downloadable materials.

You normally have a 14-day right of withdrawal before delivery of digital content begins. However, when purchasing a digital product, you may request and expressly consent to receiving immediate access before the end of this period.

Once delivery or downloading begins, you lose your right of withdrawal only where:

• you expressly agreed to immediate delivery before the end of the 14-day withdrawal period;

• you acknowledged that doing so would cause you to lose your right of withdrawal; and

• we supplied confirmation of your consent and purchase on a durable medium, such as by email.

When these requirements have been met, digital products that have been delivered, accessed or downloaded cannot be cancelled or refunded merely because you changed your mind.

This exclusion does not limit your rights if the digital content is faulty, corrupted, materially different from its description, or otherwise not supplied in conformity with the contract. Please contact us at [EMAIL ADDRESS] if you experience a technical problem, and we will investigate and provide an appropriate remedy as required by law.

6. Orders containing physical and digital products

If an order contains both physical and digital products, the withdrawal rights for each part are considered separately.

Downloading the digital content does not automatically remove your right to withdraw from an eligible physical product. You will remain responsible for the ordinary cost of returning the physical product unless it is faulty, damaged, incorrect or otherwise non-conforming.

7. Custom or personalised products

The statutory right of withdrawal may not apply to physical products made to the customer’s specifications or clearly personalised for that customer.

This exception does not affect your rights where such a product is faulty, damaged, incorrect or not in conformity with the contract.

8. Faulty, damaged or incorrect products

The restrictions applying to change-of-mind returns do not affect your statutory rights relating to goods or digital content that are faulty, damaged, incorrectly supplied or not as described.

Please contact [GhostGarage04@gmail.com] and provide:

• your order number;

• a description of the problem; and

• photographs, video or other relevant evidence where reasonably possible.

We may offer repair, replacement, price reduction or a refund, depending on the circumstances and the remedy required under applicable law. We will not charge you return shipping for an accepted claim concerning a faulty, damaged or incorrectly supplied product.

9. Statutory withdrawal form

Complete and send this form only if you wish to withdraw from an eligible contract:

To:
[SELLER’S FULL NAME]
[FULL POSTAL ADDRESS]
[EMAIL ADDRESS]

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:

[DESCRIPTION OF PRODUCT]

Order number: [ORDER NUMBER]

Ordered on: [DATE]

Received on: [DATE]

Name of consumer(s): [NAME]

Address of consumer(s): [ADDRESS]

Signature of consumer(s), required only if this form is submitted on paper:

[SIGNATURE]

Date: [DATE]